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Privacy Policy
This Privacy Policy and Cookie Policy applies to the information collected and processed through the website www.ibrahimalqurashi.com and customer service channels on the website. We take your privacy seriously and would like to inform you of how your data is collected, used, shared, and stored. This website is owned and operated by IBRAQ Ebraq Perfumes LLC, a limited liability company established under the laws of the State of Kuwait, with commercial license number 4281777, and its registered office located in Al-Rai, Sh. 2.
By visiting the website or providing information through the associated customer service channels, you consent to the practices outlined in this Privacy Policy and Cookie Policy, as well as the Terms and Conditions of the website. Please note that our policy regarding privacy and cookies is updated from time to time, and you are required to comply with the most recent update published on our website. Therefore, it is recommended to regularly review our Privacy and Cookie Policy for the latest versions.
Information We May Collect
We (and the service providers we authorize) collect the information you provide through our website or any of our customer service channels, including - but not limited to - through phone, email, during in-person shopping visits, or through our live chat feature (if available). We also collect this information when you visit our website or from authorized third parties who are permitted to share your information with us. Note that we or our authorized service providers may collect some of this information even if you are not a registered user or have not placed any orders. This information may include:
Contact and personal data, such as: name, address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality, and personal shopping preferences.
Statistical data about the website, such as: your location, the URL you use to access the website, browser type, device type/fingerprint, your computer's IP address, domain type, pages you visit, search terms you enter, and items you click on.
Transaction data, including: orders you have placed, products you have purchased, the dates and times of those orders, as well as incomplete orders, products you added to the cart and later removed, preferences you have shared, or requests for item customization.
Information obtained from third parties, such as: shipping companies, payment service providers.
Information you provide through surveys, either online or offline, contests, or product registrations.
Please note that your payment card details are collected solely for transaction purposes and are not stored, sold, or rented. Full payment card details are not accessible to our staff. All card transactions are handled by trusted, authorized, and legally certified partners responsible for ensuring the security of payment data during processing.
Providing us with third-party information confirms that you have obtained prior consent from those third parties.
Cookies
Our website uses first-party cookies (tiny files sent to your computer or other devices used to access the website) and similar technologies that we can access when you visit our website in the future. We may also use third-party cookies.
There are five types of cookies:
Website Functionality Cookies: These cookies allow you to browse the website and use features we provide, such as shopping carts.
Website Analytics Cookies: We use this type of cookie to measure and analyze how our customers use the website. This helps us continuously improve the website and your shopping experience.
Customer Preference Cookies: When browsing or shopping online, this type of cookie will remember your preferences (e.g., username, language, or location). This makes your browsing experience more streamlined, easier, and personalized.
Targeted and Advertising Cookies: These cookies are used to display ads that are relevant to you. Additionally, they track how many times you view an ad and help us measure the effectiveness of our advertising campaigns.
Third-Party Service Provider Cookies: We may work with third-party companies who are authorized to place third-party cookies, web tracking tools, or similar technologies to store information on the website. These service providers help us offer you a better, faster, and more secure experience. They may use these technologies in the ways described above and assist us and you in avoiding fraudulent activities.
Your use of the website signifies your consent to allow us and third-party providers to place and access these cookies on your devices each time you visit the website.
If you wish to delete any cookies, please refer to your browser's help and support section for information on how to locate or remove the file or directory where cookies are stored.
Please note that if you delete our cookies or disable cookies related to features, you may be unable to access certain areas or features on our website.
How We Use Your Information
We (and/or the entities or companies listed under the "Entities We Share Information With" section below) may use your information for the following purposes:
To process or fulfill orders, or to provide any requested services.
To verify and complete financial transactions made on the website, including balance checks or fraud detection.
To assist you with customer service inquiries or provide requested information.
To manage your accounts.
To provide you with a personalized or enhanced shopping experience.
For analytical or statistical purposes.
For marketing purposes, including sending you newsletters or promotional offers from us or our partners unless you choose to opt out of receiving such communications.
To improve our services or website.
To combine with information we have already legally obtained from other sources.
To protect our rights, safety, or the safety of others, including preventing fraud.
For any purpose required by regulations or laws.
We may provide a live chat feature on the website to respond to your inquiries. When this feature is available, we may record and store all chat conversations. These chat transcripts will be used for customer service purposes only.
Sharing Your Information
We may share your information with the following entities:
Our group companies.
Carefully selected third-party service providers who may contact you or use your data for the purposes agreed upon with us, including marketing.
Service providers who perform certain services on our behalf, such as payment processing, IT support, website maintenance, surveys, market research, warehousing, logistics, shipping companies, advertising and marketing, or any service necessary to fulfill your orders.
Professional service providers we work with, such as: legal consultants, auditors, financial advisors, and insurance consultants.
Any transferee, successor, operator, or potential buyer of the website or the company.
Any legal, regulatory, law enforcement, or governmental bodies.
Any recipient of gifts or warranty providers related to your orders.
Contacting Us and Unsubscribing from Communications
If you have any inquiries regarding this Privacy Policy and Cookie Policy, you can contact us via the following methods: by calling us on the toll-free number in Kuwait 95555492 or by email: kw@ibrahimalqurashi.com.
When you first register on the site, you will have the option to either accept or decline marketing communications from us or from carefully selected third parties we work with. You will also have the opportunity to unsubscribe every time you receive a marketing communication or newsletter from us (which may be sent via email, SMS, push notifications, phone, or direct mail). Additionally, you may change your marketing preferences at any time by contacting us as described above.
You may also request to correct any inaccurate information displayed on your account by contacting us. In certain cases, you may modify certain information online.
Measures We Take to Protect Your Data
The information you provide to us via the website is stored on secure servers. Any payment transactions processed through our website are encrypted using Secure Socket Layer (SSL) technology. You are responsible for maintaining the confidentiality of any passwords or access codes provided to you or chosen by you.
We take various steps to protect the integrity of our IT infrastructure, including applying authentication, monitoring, auditing, and encryption technologies. We also incorporate certain security measures into the design, implementation, and day-to-day operations of the website as part of our ongoing commitment to securing online content and the electronic transmission of information. Despite these efforts, please note that transmitting information over the internet is generally not 100% secure, and you are solely responsible for any data transmitted through our website.
Your data may be transferred to or stored in Kuwait or outside of it. By submitting your data to us and using our website, you acknowledge that your data may be sent to countries with varying levels of data protection laws. We require all third parties with access to personal data to maintain its security and confidentiality and to use it only for the purposes agreed with us.
Third-Party Websites
This Privacy Policy and Cookie Policy does not apply to third-party websites that may be linked to from our website. We are not responsible for the practices of those websites regarding privacy and cookies, nor do we take responsibility for any information you provide to those websites through our website. Therefore, please ensure that you read the privacy and cookie policies of those websites individually to ensure they align with your preferences.