FAQs

Frequently Asked Questions (FAQ)

Q | How should I enter my phone number correctly?
A | Your phone number is the only way we can contact you after placing an order on the website. Therefore, please make sure to enter it correctly and accurately, as shown in the example below:

First, you need to enter your country code. For example:

Saudi Arabia: (+966)
Kuwait: (+965)
Oman: (+968)
Bahrain: (+973)
The correct format is: Country code + Your local number without the leading zero.
For example, if you are in Saudi Arabia and your phone number is 05012345678, you should enter it as follows on the checkout page:

+9665012345678
Q | What is the best-selling product?
A | Ibrahim Al Qurashi White Musk Special Edition.

Q | How do I use hair mist (Khumria)?
A | Shake the bottle well before use, then apply it to damp hair after showering.

Q | Can I ship an order from the UAE store to another country?
A | No, international shipping is not available for UAE store orders. However, you can check the Saudi Arabia store for alternative options.

Q | Can I order a product from the Saudi store and have it shipped to the UAE if it is unavailable in the UAE store?
A | No, because product availability is usually the same in both stores, and it is rare for a product to be in stock in Saudi Arabia but not in the UAE.

Q | How long does delivery take?
A |
Saudi Arabia Store: 3 to 7 business days.
UAE Store: 2 to 5 business days.

Q | What should I do if I receive a damaged or defective product?
A | After logging into your account, go to My Orders, select the affected order, and click Return Order. Fill out the return form and attach a photo or video showing the defect or damage.

Q | Can I return a perfume after opening it if I don’t like the scent?
A | No, opened perfumes cannot be returned.